Performance &
Quality Improvement
The Performance & Quality
Improvement Committee is proud to announce it now has a Logo! Early last
Fall we asked you to submit ideas for our logo, and it is:
We are only able to
recognize the winner and the runner up but would like to thank all those who
submitted their ideas for the PQI logo. The winning logo was designed by Zi
Paris (20 Avenue East), with the runner up logo designed by Tracy Larson
(Personal Development Program).
Thank you Zi and Tracy!
Submitted by
Performance & Quality
Improvement Committee
The
PQI
committee comprises people who are related to Semiahmoo House Society in
some capacity. Whether they are employees, volunteers, board members or
family members they are all equally committed to the continuous improvement
of the Society. The committee was formed to create a process by which we
could examine the work of the society and learn from our successes as well
as our failures. In this way we are always seeking to grow and stand true
to the Board’s vision of being the BEST!
The purpose of PQI is to ensure the
society implements and manages the programs on the basis of input from all
stakeholders and appropriate long and short term planning.
The committee meets monthly to review
these procedures.
The committee coordinates the reporting
process and participates in the file review and ensures any corrective
actions are necessary and followed up. The committee is responsible for all
related areas of the Society and improving services and performances in
accordance with the information and action plans provided.
PQI reviews the following areas:
· Strategic
Planning – this is required from Team management as well as all programs
within the Society (short term planning)
· Risk
Management – risks associated with any program
· Reports
required – of outreach, intake, assessments and service delivery. Compliance
w/all legal requirements. Human resources. Individual’s quarterly case
reviews. Results of consumers survey’s. Employee surveys. Review of
grievances/complaints.
· File
Reviews – Individual’s binders, handyDART customer files.
What is a file review?
In all our programs we are required to have
certain items in place such as Individual Binders for all the people we
support. This includes handyDART customers’ files. Policy requires us to
keep specific information in these binders and files, in a certain order.
The file reviews are provided to ensure that these binders are in order and
the information in them is comprehensive. The PQI process requires someone
who works outside of the program to do this kind of “audit”. After the file
review is complete all information is then forwarded to the Director of
Community Living Services, the Program Coordinator of program reviewed and
PQI.
Did you know that we have
a PQI policy in our Guiding Principles section of our Standard Operating Procedures?
Make sure to
check this out when you have
got a moment. To answer any questions you may have feel free to contact
Shirley Milligan our PQI chairperson or any other PQI member.
PQI would
like to welcome all the new File review members
and they are Carole Wishinski of Birch House, Russ Elias of Laurie McColl,
Lydia Canuel of TLC, Theresa Randle of Life Quest and Esad Kadunic of
Noftle!
Also the Survey Committee would like to let
everyone know of the upcoming surveys.
In April,2005 there will be a HD Consumers
survey going out and in May or June there will be an SHS Employees survey
going out. Please watch the web for feed back.
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