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Contact
Information
17535 – 55B Ave,
Surrey, BC V3S 5V2
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Office Hours
8:00 am - 4:00
pm Mon - Fri
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Main Number
604 575-6600
To access all services press one of the following:
1
bookings
2
cancellations
3
dispatch (day of trip inquiries)
4
administration
0
general inquiries
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HandyDART service:
7:00 am - 11:00 pm Mon - Fri
8:00 am -11:00 pm
Sat., Sun., and Holidays
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HandyDART is a public transit service which uses
specially equipped vehicles designed to carry passengers with physical or
cognitive disabilities who are unable to use public transit without
assistance. It is a customized door-to-door service and the drivers
all have specialized training.
DART stands for Dial-A-Ride-Transportation. A
passenger may telephone the local HandyDART operator to request a trip.
Trips may be booked 2 - 6 days in advance. HandyDART passengers are
picked up at the accessible outside door of their residence and dropped off
at the outside door of their destination.
Semiahmoo House Society operates the HandyDART services
in Langley,
South Surrey and White Rock.
Who is Eligible
Persons with a physical or cognitive disability who are
unable to use public transit without assistance are eligible to use the
HandyDART. Persons who wish to use HandyDART should contact our office
to register and will be required to complete an application form. The
applicants eligibility will be verified by a doctore, senior health official
or senior social service official. This information is necessary to
match the passenger's travel needs to the service, and remains confidential.
Our Vehicles
Semiahmoo House Society
operates 50 HandyDART vehicles
under contract to TransLink. All vehicles meet high safety and
maintenance standards. Passenger comfort and safety are very important
to us.
Types of Trips
HandyDART offers two types of service. Trips that
are regularly taken, i.e., daily or weekly, are called subscription trips.
Trips taken on a one-time basis are called casual trips.
Trips are booked based on priority. Highest
priority is given to work, medical and post-secondary education schedules.
Leisure and recreational trips are taken as time permits.
Trip
requests for same day, or with short notice will be accommodated as best we
can. Please call the HandyDART main number and press 3 to speak to our
dispatch office to make a short notice request.
HandyDART is a shared ride public transit system.
At times, passengers may have to travel with one or more other passengers.
Fares and Zones
The TransLink service
region is divided into fare zones that correspond with HandyDART service
areas. 2008 Cash fares are:
$2.50 for travel within
one or two zones,
$3.75
across three zones, and
$5.00 for four or more
zones.
Full fare FareSaver
tickets and full fare monthly FareCards may be used as follows:
1 Zone version for 1 and
two zones
2 Zone version for 3 Zones
3 Zone version for 4 or
more Zones
Full fare FareSaver
Booklets may be purchased from any TransLink Fare Dealer in the Lower
Mainland (or your HandyDART provider upon request).
Have the right change, a FareSaver ticket or
your FareCard available for the driver.
How to Apply for
HandyDART
1. Obtain an application
form from the HandyDART office or your doctors office
2. Refer to the
eligibility guidelines to confirm that you are eligible for service
3. Complete the top
portion of the application and sign in the place indicated
4. Ask your doctor to
complete and sign the section "Verification of Eligibility"
5. Mail or ask the doctor
to fax the application to the HandyDART office
6. HandyDART will contact
you to advise when you are registered for service and assign an HD number
7. To book a trip, call
the "booking line", state your name and new HandyDART number and advise the date/day
and time you wish to book a ride
8. On the day of the trip
be ready 15 minutes before the pick up time in case the driver is early.
(The driver may arrive 15 minutes before or after your quoted pick up
time)
9. Each local trip is
$2.50. You may pay with cash or a HandyDART ticket. HandyDART
tickets may be purchased from a driver, the HandyDART office, or Semiahmoo
House Society's Administration office.
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